Hostelwala - Terms of Service

Hostelwala, a venture of MandarinGroup Accommodations Pvt Ltd ("we," "our," or "us"), is committed to protecting the privacy of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws and payment processing regulations.

1. Information We Collect
We may collect and process the following types of information:

Personal Information: Name, phone number, email, date of birth, nationality, identification proof (e.g., Aadhaar, passport, or other ID), and billing details as required for payment processing.
Booking & Stay Details: Check-in and check-out dates, room preferences, transaction details, and special requests.
Technical Data: IP address, browser type, device information, and website usage data when you interact with our platform.
CCTV & Security Data: Surveillance footage from common areas for security purposes.
2. How We Use Your Information
We process your data to:

Facilitate secure payments and transactions via Razorpay or other payment gateways.
Manage bookings and customer support services.
Verify identity and comply with regulatory requirements.
Improve user experience, marketing, and service enhancements (with user consent).
Ensure safety and security on our premises.
3. Payment Processing & Data Sharing
We do not store or process payment details directly. All transactions are processed through secure third-party payment gateways like Razorpay, which adhere to PCI-DSS standards.

Your data may be shared with:

Payment service providers (e.g., Razorpay) for transaction processing.
Government authorities when required by law (e.g., police verification).
Third-party vendors assisting in website operations or customer services.
We do not sell, rent, or trade personal data to third parties.

4. Data Security
We implement security measures to protect your data from unauthorized access, loss, or misuse. However, no method of data transmission over the internet is 100% secure, and we recommend taking precautions when sharing sensitive information online.

5. Data Retention
Your data is retained only for as long as necessary to comply with legal, regulatory, and business obligations. Payment records are maintained per Indian financial regulations.

6. User Rights
You may:

Request access, updates, or corrections to your personal data.
Opt-out of marketing communications.
Request data deletion (subject to legal obligations).
For such requests, contact info@hostelwala.ai.

7. Cookies & Website Tracking
We use cookies to enhance your browsing experience. You may manage or disable cookies via browser settings.

8. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.

9. Contact Us
For any privacy-related concerns, email us at info@hostelwala.ai.

Welcome to Hostelwala, a venture of MandarinGroup Accommodations Pvt Ltd ("we," "our," or "us"). By accessing or using our website www.hostelwala.ai and services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms
By using our services, you accept and agree to these terms. If you do not agree, please do not use our services.

2. Booking & Payments
All bookings are subject to availability.
Payments are processed securely through Razorpay or other authorized payment gateways.
Cancellation policies and refund conditions are displayed at the time of booking.
Cancellation Policy:

Cancellations 28 days before arrival: Full refund.
Refundable amount decreases as the arrival date approaches (details available at booking).
Refunds are processed within 7-10 business days via the original payment method.
3. Guest Responsibilities
Guests must provide valid identification at check-in.
Guests are liable for any damages caused during their stay.
Disruptive behavior may lead to eviction without a refund.
4. Prohibited Activities
Illegal activities (e.g., drug use, theft) are strictly prohibited.
Unauthorized visitors are not allowed in hostel rooms.
Harassment, violence, or misconduct will result in immediate eviction.
5. Payment Security & Liability Disclaimer
We use secure payment gateways like Razorpay, and do not store credit/debit card details.
We are not responsible for lost, stolen, or damaged personal belongings.
We are not liable for any injuries, accidents, or medical conditions occurring on our premises.
Our liability is limited to the amount paid for the booking.
6. Privacy Policy
Your use of our services is also governed by our Privacy Policy (available on our website).

7. Changes to Terms
We may update these Terms at any time. Continued use of our services after modifications constitutes acceptance of the revised Terms.

8. Governing Law
These Terms are governed by and construed in accordance with the laws of India (Maharashtra jurisdiction).

9. Contact Us
For any questions about these Terms, contact us at info@hostelwala.ai.

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Terms of Service